A Message to Our Valued Traders and Partners

​From the Desk of Richard Peters, CXO, SimulTrayd-
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Global trade is evolving rapidly, and SimulTrayd stands at the forefront of this transformation. As a platform dedicated to optimizing the trading experience and empowering you to succeed, we recognize the immense value of feedback from the real heroes of our ecosystem: You, the Traders. Your insights will not only help refine our processes but also assist in us building and improving a system that truly aligns with your needs and aspirations.  "We may be powered by AI, but the human touch and experience is the invaluable root of our mutual success!"

​How will we do this?

To better serve you and enhance our platform, we will be introducing a simple yet powerful way for you to share your thoughts about critical stages of your trading journey. The automatic integration of this process should occur in our first update soon after launching.  Prior to that we intend to manually reach out to many of you for your input, and you can always reach out to us via email. 
 
Here are some details:
 
1. Provide Feedback When a Transaction is Dropped:
If you drop a transaction from your dashboard, understanding the reason behind it is crucial to improving our trade matching and your overall system experience.  We need you to provide us with your insight as to why you made that decision.  For example: Did you lose interest?  Was either of the trade parties unresponsive?  Were any terms of the transaction not able to be agreed upon?  Your input will help us improve, which in turn helps you with your experience and success!
 
2. Provide Feedback Upon Successful Transactions:
We believe that every successful transaction is an opportunity to learn what worked well and what can be enhanced for the future.  This will start with you rating your overall experience from 1 (poor) to a 5 (awesome).  We will then have just a few simple questions to garner specifics, such as: Was there a favorite part of the process?  Was there any part that you feel could be improved?  What did you find most challenging?  What worked well?  Do you have any other insights or comments?

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Feedback from our Trade Partners is also vital!

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Similar questions will also be asked of importers and exporters of a transaction.
Why This Matters:
Everyone’s input has direct impacts on the efficiency and effectiveness of our CCC/WAR framework, which is designed to:

• Optimize trade matches based on Country, Commodity, and Company (CCC)
• Assess Willingness, Ability, and Readiness (WAR) to streamline successful trade execution

By sharing your experiences, you contribute to shaping a system that makes global trade seamless, efficient, and profitable for everyone.  These combined insights will create a holistic view of each trade’s success and areas for improvement.

Rewarding Your Engagement
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We are also exploring the implementation of a reward system to recognize traders who consistently provide valuable feedback. Whether through platform credits, special features, or other incentives, we want to ensure you know your efforts are appreciated.
We are thrilled to have you as part of the SimulTrayd community. Your voice matters, and together, we are building the future of global trade.

​Sincerely,
Richard Peters
CXO, SimulTrayd
[email protected]